Coming from San Diego

What the day looks like

1. You arrive at the agreed time. If transfer is arranged, you are collected on the US side and driven across.
2. The physician reviews your case in person and confirms the protocol before anything is administered.
3. Treatment is carried out. Duration depends on the programme — timings TBC.
4. You are given written aftercare instructions and the follow-up schedule before you leave.

Crossing back

Northbound queues at San Ysidro vary considerably by time of day and are usually worst in the late afternoon. Your coordinator will suggest an appointment time that avoids the heaviest periods. Bring your passport or passport card — a driving licence alone is not sufficient for re-entry.

Where to stay

Patients travelling from further afield usually stay one night. Accommodation recommendations TBC. We do not take commission on accommodation bookings.

Concierge and coordination

Every patient works with one coordinator through the whole process. They agree an appointment time that avoids the heaviest northbound queues, arrange the transfer from the US side, help you find a hotel if you are staying overnight, and move your imaging and records securely between you and the physician. Interpreting is available at every step — English, Spanish, Russian and French.

The concierge service is billed separately from the protocol price; its full scope and cost are still to be confirmed. If you would rather have everything in one figure, an all-inclusive package that bundles the hotel, transfers and the treatment for the length of your stay is described on the pricing page.

Is Tijuana safe

It is a fair question and deserves a direct answer rather than reassurance. The clinic is in Playas de Tijuana, a residential coastal district, and the route from the border is a straightforward drive. Patients who use our transfer are accompanied throughout. We would give the same advice as for any large city: arrange transport in advance rather than improvising.